Shipping policy
Shipping Policy
Last Updated: September 2026
Welcome to SwipShop, an ecommerce project of Esyglob Pvt. Ltd. We aim to make your shopping and delivery experience simple, transparent, and reliable.
Order Processing
Orders are processed after successful order confirmation and payment, where applicable. As SwipShop currently operates using a supplier-based fulfilment model, products may be processed and shipped directly by our fulfilment partners or suppliers.
Processing time may vary depending on the product, supplier, availability, destination, weekends, public holidays, and other operational factors.
Shipping & Delivery
Estimated delivery timelines will be displayed on the product page, checkout, order confirmation, or communicated to you wherever applicable.
Delivery times are estimates and may vary depending on your location, courier partner, supplier location, product availability, weather conditions, public holidays, or other circumstances outside our reasonable control.
We do not guarantee an exact delivery date unless specifically stated.
Multiple Product Orders
If your order contains multiple products, they may be fulfilled by different suppliers or fulfilment locations. As a result, products from the same order may arrive in separate packages and at different times.
You will not need to place separate orders in such cases.
Shipping Charges
Applicable shipping charges, if any, will be displayed before you complete your purchase. Certain products, locations, promotions, or order values may qualify for free shipping.
Order Tracking
Where tracking is available, tracking information will be shared through the contact details provided during checkout or made available through the applicable order-tracking system.
Please allow some time after dispatch for tracking information to become active.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address, phone number, PIN code, and other required delivery information.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where applicable.
Delayed Orders
Occasionally, deliveries may be delayed due to courier issues, supplier processing, high order volumes, weather, public holidays, transportation disruptions, remote delivery locations, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact SwipShop Support with your Order ID so we can assist you.
Damaged, Incorrect or Missing Products
If you receive a damaged or incorrect product, or an item is missing from your shipment, please contact us as soon as reasonably possible after delivery.
Please retain the original packaging and provide your Order ID, product details, photographs, and an unboxing video where available, as these may help us investigate the issue with the supplier or courier partner.
Any replacement, return, or refund will be handled according to our applicable Return & Refund Policy and consumer law.
Failed or Refused Delivery
If delivery fails because the customer is unavailable, refuses the shipment, provides incorrect information, or cannot be contacted by the courier, the package may be returned to the supplier or fulfilment location.
Any re-delivery, cancellation, or refund in such circumstances will be handled according to the applicable circumstances and our Return & Refund Policy.
Serviceable Locations
Delivery availability may vary by product and PIN code. Some products may not be deliverable to certain locations.
If we are unable to fulfil an order to your location after it has been placed, we will contact you and process an applicable cancellation or refund.
Contact Us
For shipping, tracking, or delivery-related assistance, contact:
SwipShop Customer Support
Phone / WhatsApp: +91 79915 48863
Email: austore918@gmail.com
Please include your Order ID for faster assistance.
SwipShop — Everything You Need, Just a Swipe Away.