Refund policy
Return & Refund Policy
Last Updated: September 2026
At SwipShop, an ecommerce project of Esyglob Pvt. Ltd., we want customers to have a transparent and reliable shopping experience. As our products may be fulfilled directly by different suppliers and fulfilment partners, return and replacement eligibility may vary depending on the product and the reason for the request.
Returns & Replacements
A return or replacement may be considered if:
- You received a damaged or defective product.
- You received an incorrect product.
- The product is materially different from what was ordered.
- An item is missing from the delivered package.
- The product is otherwise eligible for return under the conditions displayed on its product page or required by applicable consumer law.
To request assistance, contact SwipShop Support within the return period mentioned on the relevant product page or communicated with your order.
Proof of Issue
For damaged, defective, incorrect, or missing products, please provide your Order ID, photographs of the product and packaging, and relevant details of the issue.
An unboxing video, where available, may help us investigate the issue faster with the supplier or courier partner. We will not reject an otherwise valid consumer claim solely because an unboxing video is unavailable where applicable law provides otherwise.
Non-Returnable Products
Certain products may not be eligible for return once delivered, particularly where hygiene, health, safety, or product integrity is involved.
This may include opened or used personal-care products, beauty products, hygiene products, consumable products, intimate or sanitary goods, customized products, and other items identified as non-returnable on their product pages, except where the product is defective, damaged, incorrect, or return rights are otherwise required by applicable law.
Change of Mind
Returns requested solely because of a change of mind, preference, size, colour, or similar reason may depend on the return eligibility of the specific product and supplier.
Please check the product's return information before placing your order.
Return Condition
Where a return is approved, the product should generally be returned in its original condition with its packaging, accessories, manuals, labels, tags, and other items received with it, unless this is not reasonably possible because the product was delivered damaged or defective.
Products that have been used, altered, damaged after delivery, or returned with missing components may not qualify for a refund or replacement, subject to applicable consumer law.
Return Process
Before returning any product, please contact SwipShop Customer Support.
Do not send a product to an address shown on the package or directly to a supplier without receiving return instructions from us.
Because SwipShop uses a supplier-based fulfilment model, the appropriate return location may vary from one product to another.
Once your request is reviewed, we will provide the applicable next steps.
Return Shipping
Where the return is due to a damaged, defective, incorrect, or otherwise incorrectly fulfilled product, applicable return-shipping arrangements will be communicated after reviewing the request.
For eligible returns requested for other reasons, return-shipping costs may be the customer's responsibility where permitted by applicable law and disclosed conditions.
Refunds
Once an approved returned product is received and, where applicable, inspected, we will notify you regarding the refund status.
Approved refunds will generally be issued to the original payment method, subject to payment-provider and banking processing times.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment method.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before the order has entered processing or been dispatched. Because orders may be sent directly to suppliers for fulfilment, we cannot guarantee cancellation once processing or shipment has started.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed to the original payment method.
Lost or Undelivered Orders
If tracking shows an unusual delay or your order has not been delivered within a reasonable period beyond the estimated delivery window, contact us with your Order ID.
We will review the shipment status with the relevant supplier or courier partner and provide an appropriate resolution based on the circumstances and applicable consumer law.
Refund Abuse & Fraud
SwipShop reserves the right to review return and refund requests for suspected fraud, manipulation, repeated abuse, or false claims.
This does not affect legitimate customer rights available under applicable law.
Need Help?
For returns, replacements, cancellations, or refunds, contact:
SwipShop Customer Support
Phone / WhatsApp: +91 79915 48863
Email: austore918@gmail.com
Please include your Order ID and details of the issue so we can assist you faster.
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